LINKEDIN RESUME TEMPLATE 2020 SOFTWARE

2016 – Employee of the Year Award MagnaCore Hotels.Certified Hotel Administrator, American Hotel & Lodging Association, 2017.Oracle Property Management System (PMS).Awarded Outstanding Student Performance Award for three consecutive terms.Organized monthly networking events for fellow hospitality students.Volunteered as a tour guide in Boston’s Freedom Trail Tours.Improved reception area workflow by implementing new organizational techniques which reduced waiting time for customers by 40%.Monitored lobby activities including housekeeping staff performance to ensure quality standards are met.

LINKEDIN RESUME TEMPLATE 2020 SOFTWARE

Maintained up-to-date records of transactions related to front desk operations such as room reservations, bills receivables, etc., using appropriate software systems.Assisted in resolving customer complaints professionally and promptly.Implemented an incentive program that increased guest loyalty by 30%.Ensured compliance with hotel policies and procedures related to front desk operations.Provided daily reports on occupancy status and guest feedback to the management team.Processed payments through cash or credit cards and issued receipts for all transactions.Answered guests' queries regarding services provided by the hotel and local attractions.Greeted customers upon arrival and handled check-in/check-out processes efficiently.Increased overall customer loyalty by 30% at MagnaCore Hotels. With a passion for customer service and a proven track record in providing excellent hospitality services, I am confident my qualifications will help the company achieve its objectives. achieve its objectives, with my Front Desk knowledge and skills. (123) Hospitality Professional with over five years of experience in hotel operations.

Linkedin resume template 2020